At https://breathe-drops.vitaglowlabs.com/ (the “Website”), operated by VitaGlow Labs (“Company,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mycosoothe.nutrawarehouse.store (the “Website”) and purchase our products.
This Privacy Policy applies to all information collected through our Website, email communications, and any related services, sales, marketing, or events. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.
1. Information We Collect
We collect information about you in a variety of ways when you use our Website. The information we collect may include personal information that can identify you (“Personal Information”) as well as anonymous information that does not identify you personally.
Personal Information You Provide to Us
We collect Personal Information that you voluntarily provide to us when you register on the Website, make a purchase, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise communicate with us. The Personal Information we may collect includes your name, email address, mailing address, phone number, payment information (such as credit card numbers), and any other information you choose to provide.
When you make a purchase, we collect billing information including your full name, billing address, phone number, email address, and payment card information. We use secure payment processing services to handle your payment information, and we do not store complete payment card numbers on our servers.
If you contact our customer service team, we may collect additional information such as your order history, product preferences, and any feedback or complaints you provide. This information helps us provide better customer service and improve our products and services.
Information Automatically Collected
When you visit our Website, we automatically collect certain information about your device and usage patterns. This information may include your IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, access times, and other diagnostic data.
We use cookies and similar tracking technologies to collect this information. Cookies are small data files stored on your device that help us improve your experience on our Website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
Our Website may also collect information through web beacons, pixel tags, and other tracking technologies. These technologies help us understand how visitors interact with our Website and allow us to improve our services.
Information from Third Parties
We may receive information about you from third parties, such as social media platforms, marketing partners, and public databases. This information may include demographic data, social media profiles, and marketing preferences. We combine this information with the Personal Information we collect directly from you to provide better services and more relevant marketing communications.
2. How We Use Your Information
We use the information we collect for various purposes, including to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations.
Providing and Improving Our Services
We use your Personal Information to process and fulfill your orders, including processing payments, arranging for shipping, and providing customer service. We also use your information to personalize your experience on our Website, such as remembering your preferences and providing product recommendations.
We analyze usage patterns and customer feedback to improve our Website functionality, develop new features, and enhance our products and services. This analysis helps us understand what our customers value most and how we can better serve their needs.
Communication and Marketing
We use your contact information to send you important updates about your orders, account changes, and policy updates. We may also send you marketing communications about new products, special offers, and health-related content that may interest you.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. However, we may still send you non-marketing communications related to your account or transactions.
Legal Compliance and Protection
We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from public authorities, protecting our rights and property, investigating potential violations of our Terms of Use, and ensuring the safety and security of our Website and users.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your Personal Information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our Website, conducting our business, and providing services to you. These service providers include payment processors, shipping companies, email service providers, web hosting companies, and customer service platforms.
These service providers have access to your Personal Information only to perform specific tasks on our behalf and are obligated to keep your information confidential and secure. They are not permitted to use your Personal Information for any other purpose.
Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your Personal Information may be transferred to the acquiring entity or successor organization. We will provide notice of any such transfer and any choices you may have regarding your Personal Information.
Legal Requirements
We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Consent
We may share your Personal Information with your consent or at your direction. For example, if you choose to connect your account with a third-party service, we may share certain information with that service as authorized by you.
4. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and access controls.
We use industry-standard SSL (Secure Socket Layer) encryption to protect sensitive information transmitted between your browser and our servers. All payment transactions are processed through secure payment gateways that comply with Payment Card Industry (PCI) standards.
Despite our security measures, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your Personal Information, we cannot guarantee absolute security. We encourage you to take steps to protect your own information, such as using strong passwords and keeping your account information confidential.
In the event of a data breach that affects your Personal Information, we will notify you and relevant authorities as required by applicable law. We will also take immediate steps to contain the breach and prevent further unauthorized access.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your Personal Information. These rights may include the right to access, correct, delete, or restrict the processing of your Personal Information.
Access and Correction
You have the right to access the Personal Information we hold about you and to request corrections if the information is inaccurate or incomplete. You can update your account information by logging into your account on our Website or by contacting our customer service team.
Deletion
You may request that we delete your Personal Information, subject to certain exceptions such as when we need to retain the information for legal compliance or legitimate business purposes. Please note that deleting your account may affect your ability to access certain features of our Website.
Data Portability
You may have the right to receive a copy of your Personal Information in a structured, machine-readable format and to transmit that information to another service provider.
Opt-Out Rights
You can opt out of receiving marketing communications from us at any time. You can also disable cookies through your browser settings, although this may affect the functionality of our Website.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what Personal Information we collect, the right to delete Personal Information, and the right to opt out of the sale of Personal Information. We do not sell Personal Information as defined by the CCPA.
European Privacy Rights
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent and to lodge a complaint with a supervisory authority.
6. International Data Transfers
Our Website is operated from the United States, and your Personal Information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may have different data protection laws than your country of residence.
When we transfer Personal Information from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
7. Children’s Privacy
Our Website and services are not directed to children under the age of 18, and we do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us immediately so we can take appropriate action.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and provide personalized content and advertisements.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Performance Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often. This information helps us improve the Website’s performance and user experience.
Functionality Cookies: These cookies allow the Website to remember choices you make and provide enhanced features and personalization.
Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although this may affect the functionality of our Website. You can also opt out of certain tracking technologies through industry opt-out tools.
9. Third-Party Links and Services
Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party services you visit or use. Some third-party services may allow you to connect your account with our Website, and you should carefully review their terms and privacy policies before doing so.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the “Effective Date” at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.